PRIVACY POLICY

Do we collect any personal information about you?
When you browse our site, we do not collect personal information about you. The only way we receive any kind of personal information is if you give it to us on a contact or reservation request page.

To make a reservation with us, we will require some information about you to deal with your booking as smoothly as possible. This information may include such details as your name, your address and your credit card details. We pass on your information to third parties only for the purpose of completing your transaction with us, providing the above services to you and for the purposes of associated administration.

Where is your personal information stored?
All personal information is stored in secure databases within a secure environment to prevent unauthorised access.

CANCELLATIONS

If you wish to cancel you may do so on the web page that you made the original reservation on. If you fail to make payments to us in accordance with these Booking Conditions we may treat this as a cancellation by you.
If you cancel your reservation at any time after your booking has been accepted by us, then you must pay us a charge to compensate us for the expense and losses, which we will incur as a result of your cancellation. We start to incur costs from the moment you make the booking. The closer your cancellation is to the departure date, the less likelihood there is of us being able to recover those costs by re-selling the accommodation at the website price. That is why our cancellation charges increase the closer the cancellation is to the departure date. If you have to cancel for a reason covered by your insurance policy you should be able to recover your cancellation charges. The cancellation charges will be calculated in accordance with the table below and will be notified to you by us following your cancellation instruction.
The amount of cancellation charges applied depend on the time before departure. The cancellation charges are levied as a percentage of your total cost. The fee charged will be dependent on the number of days prior to your departure that we receive your cancellation instruction, as highlighted below:

30 days or more : 0%
29-19 days : 50%
18-8 days : 70%
7-1 days : 100%


COMPLAINTS AND RESOLUTION

If you have a complaint, you must inform us immediately.

If we cannot resolve the problem for you at the time you must write within 35 days of your return to our Reservations and Customer Services Department, Estrada Monumental 284, Centro Comercial Monumental Lido, R/C, Escr. 11, 9000-100 Funchal, Madeira - Portugal. If you do not tell us about your complaint our ability to investigate it could be seriously hampered. Because of this, unless there is a valid reason why you did not tell us about your complaint, we will not consider ourselves liable for those complaints.

 

HOW YOU CAN MAKE PAYMENTS

We have a wide range of options available for you to make payments. Whilst we are of the opinion that the safest possible method of payment is through our 'Safe Server', we do of course understand that not everyone uses credit cards or you may simply prefer to pay in a manner more comfortable to yourself. So here are your options:

Safe Server (SSL)
When you make a reservation online, you can enter and send us your credit card details with total security. All of the information you transmit to us from our online reservation page is encrypted. This is safe data transfer and you can rest assured that absolutely no-one will be able to access your personal details.

Bank Transfer
You can ask your bank to transfer the payment from your account into ours. Our bank details will be given to you on receipt of your reservation request. Once we receive your statement or proof of transfer, we go ahead and make your reservation for you.

What about confirmation?
Due to the nature of our Internet pricing policy, we can only book accommodation for you once we have received your payment.


ELECTRONIC COMMUNICATIONS

When you visit our web site or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.


PRODUCT DESCRIPTIONS AND PRICES

We attempt to be as accurate as possible. However, we cannot warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. Occasionally, for reasons beyond our control, pricing inaccuracies or other errors may be generated. So all reservations submitted through the web site are screened prior to our acceptance.

If an item's correct price is lower than our stated price, we will charge the lower amount and confirm your booking.

If an items correct price is higher than our stated price, we will, at its discretion, either contact you for instructions before confirming your booking or cancel your order and notify you of such cancellation.

We have taken reasonable steps to ensure the information provided by us on this Web site is accurate at the time you view it. However, we cannot and have not checked the accuracy of all information provided by outside sources or by the providers of other information, e.g. currency conversion rates, or of other parties linked to or from the Web site.

All such information is provided in good faith and we exclude liability for any errors, omissions or misleading information (unless made recklessly or fraudulently) to the maximum extent permitted by law, together with all implied warranties in connection with such information.